Closing 2017 - Ringing in 2018!

This December, we post some closing thoughts from people across the organization - together, we share pride and gratitude for the strides we as a company have made to benefit communities nationwide. Let 2018 bring greater progress toward a future where everyone has access to oral health, without exception.

I’ve never been more excited about the future of our enterprise. With strategic change and the work of the entire team we are able to drive both social and economic value to help us meet our mission-  to improve the oral health of all. -- Steve Pollock, President & CEO

It is a great time to be part of DentaQuest – our future does look bright! -- John C.

Educating and serving the communities we live… feels great to be part of the Team! -- Fatima

I am very thankful to have a wonderful Boss and Leadership team overall. I am thankful for my family and friends. I am thankful for my continued good health.May you all be safe during this Holiday Season. -- Diana S.

Great job to everyone in this organization that works so hard to ensure we offer the best customer experience possible. A special shout out to the customer service team that is on the front lines with our members and providers every day. - Angela K.

Looking very forward to 2018 and continuing to grow and evolve our organization!! -- Bill P.

Looking forward to an exciting New Year in 2018 with DentaQuest and our new (and existing) Leaders!! Happy Holidays Everyone!!! -- Susan H.


Look for a new blog location in 2018! Oral Health Matters, which remains a key part of our ongoing oral health conversation, is moving ... stay tuned and stay safe. From all of us at DentaQuest

DentaQuest Foundation grassroots grantees ready to leap for oral health

I recently heard the perfect analogy for our oral health advocacy during the DentaQuest Foundation’s Grassroots Engagement Strategy annual meeting. It’s a saying gardeners have about the growth process of perennials: “The first year they sleep, the second year they creep, then the third year they leap!”  This year is the year for the grassroots organizations and their partners to leap!

DentaQuest Foundation’s Grassroots Engagement Strategy started in March 2015 as an initiative to engage those most directly impacted by oral health inequities. Focused in six key states - Arizona, California, Florida, Michigan, Pennsylvania, and Virginia - the Grassroots Engagement Strategy leverages an existing network of key oral health advocates and stakeholders operating at the state level. The DentaQuest Foundation has funded 20 community-based organizations within these states to provide oral health outreach and take action on social justice and oral health equity, all with the goal of improving public perception of the value of oral health in their communities.

These 20 grantees represent deep and diverse experience working directly with community members and contribute essential perspectives of community advocacy and action. They are providing community-grounded voices within a broad group of stakeholders at the state, regional, and national levels, a perspective that is critical if we are to reach our mission of improving oral health for all.

The Grassroots Engagement Strategy has now entered its third year of development, and the purpose of the annual meeting this spring was for grantees to learn from one another about what has been accomplished in the last year, what is planned for the year ahead, and how to deepen the commitment to health equity.

On day one, each organization presented its community-driven plan that covered stakeholders, how they have incorporated the Oral Health 2020 goals into their communities, 2017 organizational priorities, their proudest moments, and their greatest challenges.

For example, one organization discussed advancing a legislative advocacy strategy around protecting oral health equity policies, while dealing with the major challenge that oral health is not a top priority for the community members facing other economic and social challenges.

On day two, many of the Oral Health 2020 national advocacy partners presented the resources and tools in development that will support the grassroots organizations in their work. Attendees also discussed how they can learn from one another and build their capacity to make change at the community level.

Additionally, there were presentations on different approaches to advocacy and lobbying, including how to provide empowerment opportunities for community members in advocacy and public policy.  Partners also discussed how they work collaboratively with other organizations to activate coalitions and networks that share common goals.

The underlying themes throughout the discussion:

• health equity 
• the link between oral health and other social determinants of health 
• the implications that these have 
• who  needs to be at the table  

Similar to previous years, the grassroots organizations returned home with a sense of rejuvenated momentum for oral health.   Words like “motivated,” “energized,” and “connected” were used by attendees format the close of the meeting.  With the political landscape changing, the role of grassroots organizations engaging in advocacy is even more critical at the local, state and national levels.

When community members are educated on the topic of oral health and have the passion and understanding of its impact, their voices are powerful.  

The Oral Health 2020 Network is excited to see the progress that will continue in these communities and beyond. The grassroots grantees are ready to “leap” into action for year three of the Grassroots Engagement Strategy!

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Guest post from DentaQuest Foundation's grants team member Liana DiRamio. Learn more about the grants and programs here: http://dentaquestfoundation.org/about/our-mission. 

Dental Health Care Needs Quality Improvement Now

The message couldn’t be clearer: The time for the dental profession to jump on the health care quality improvement (QI) bandwagon is now.

In the past quarter-century, the United States has seen medical care improve and per capita health care costs go down thanks to QI standards adapted from other industries like manufacturing. But why has the dental profession been so slow to join the game? Our recent DentaQuest Institute editorial in the July/August 2016 issue of Pediatric Dentistry provides some clues.

In our editorial, we argue that, because of QI’s effectiveness—in medicine and other fields—it is 

“...imperative that dental professionals create the culture and systems necessary to apply QI principles and activities for the benefit for our patients, the public at large, and our profession.” 

That may be easier said than done, but our own Dr. Natalia Chalmers, who heads DentaQuest Institute’s Analytics and Publication team, and her colleagues lay out a number of programs that place a heavy emphasis on QI - from DentaQuest Institute’s EarlyChildhood Caries (ECC) program and the UCLA-First 5 LA Oral Health Program to new initiatives from the American Dental Association’s Dental Quality Alliance. 

The common thread with these programs: they all work.

• Through ECC Collaborative, an effort to reduce dental caries in young children, 32 federally-qualified health centers (FQHCs) significantly improved patient outcomes after implementing a disease-management approach to QI.
• The UCLA program helped 22 local FQHCs redesign workflows based on QI models, improving diagnostic, preventive and treatment services in participating dental clinics. With the “triple aim” of improving patient experiences, improving health status, and lowering costs, the ADA’s Dental Quality Alliance seeks to help dental practices establish processes “to reliably deliver evidence-based care to every patient.”

The authors note small steps may be all that’s needed to push the profession toward QI. For example, the Plan-Do-Study-Act cycle results in a trial-and-error approach until performance improvements are realized. This practice has helped improve quality performance in industries from high-tech to higher education. There’s no reason dentistry can’t do the same.

They also understand that integrating QI into a dental practice requires considerable planning, coordination and commitment. And it takes a team for QI to take root. Dental practitioners, office staff and even patients must be invested in the process for it to work.

That said, dentists need to begin thinking now about QI at the practice level. These efforts will have an enormous impact on the way dental care is delivered. And, as the DentaQuest editorial illustrates, that’s a win-win for everyone.     

           

Let’s Focus on Quality, not Quantity

By Mark Doherty, DMD, Executive Director, DentaQuest Institute

It’s hard to miss the fact that our health care system is in the middle of a lot of change. I read about “pay for performance,” “accountable care organizations” and “value-based care” all the time. Oral health is not usually part of the discussion but that won’t be for long. The growing cost of care, the variation in treatments and care outcomes and the significant disparities faced by disadvantaged groups are important issues for dental care delivery too.

So I am very excited by the strong interest and motivation among my peers to find opportunities to focus on quality rather than quantity in America’s oral health care delivery system. I just returned from a meeting in Washington, D.C. with leaders in oral health and health care from across the care delivery spectrum (ADA, ADEA, CDHP, ADHA, CDC, HRSA, IHI, CMS, dental educators, providers, hospitals, health policy experts, insurers and more) where quality improvement and accountability were the central topics. Folks left the meeting ready to take part in this Quality Journey.

The impetus for the meeting was a new report (just released), edited by Paul Glassman DDS, MA, MBA, professor of dental practice and director of the Pacific Center for Special Care at the University of the Pacific Arthur A. Dugoni School of Dentistry. The report, Oral Health Quality Improvement in the Era of Accountability, is a call for a new dialogue on how to improve quality and increase access to affordable dental care.

Until now, the limited evidence of best practice for most dental procedures has led to widespread variation in clinical decisions among dentists; [Read the blog post, To Fill or Not to Fill by my colleague Dr. Doyle Williams to understand the variability in treatment approaches.] And today, there are few incentives to implement quality improvement programs.

But we need to. Dental expenses are now one of the highest out-of-pocket health costs for consumers. And 37 percent of African American children and 41 percent of Hispanic children have untreated tooth decay, compared to 25 percent of white children. The disparity is unacceptable.

Take a close look at the ideas in this report. We need to look at the opportunities to do better.

At the DentaQuest Institute, we’re emphasizing prevention and disease management in our quality improvement initiatives. The good news is that this approach works. When we apply a disease management model to the care of a chronic disease like Early Childhood Caries (ECC), we are seeing longer-term improvements in the patient’s oral health.

The DentaQuest Institute will post the presentations from the meeting in Washington on our website.

This is an exciting time for those of us who are passionate about better oral health for all.

Better Care for Today; a Better Healthcare System for Tomorrow

Guest blog post by Cindy Hannon, DentaQuest Institute Quality Improvement Manager

I just had an inspiring experience at the Institute for Healthcare Improvement’s (IHI) 23rd Annual Forum. Over 6,000 participants (yes 6,000!) converged on Orlando, Florida to focus on quality in healthcare. Over the last year, I have been working with DentaQuest Institute partners on three Quality Improvement projects in dental care – Dental Sealants for Adolescents, Early Childhood Caries (ECC), and Elimination of Dental Disease.

I wanted to attend this year’s IHI Forum because the DentaQuest Institute is gearing up for an exciting 2012 with a strong focus on quality and a prevention-focused, disease management model of care. There is a lot to be learned from the work of the Institute for Healthcare Improvement. Its successes are lessons in the kind of change management that facilitates improvements within a care system. Time and again, people that I met in sessions and around the conference said they were so happy to have people involved in dentistry at the quality table.

Maureen Bisognano, President and CEO of IHI started the two-day forum reminding us of our purpose -- we are capable of “making better care for today and a better healthcare system for tomorrow.”

With Quality Improvement, we are “acting for the individual but learning for the population.” Stories of patients and their families are important tools: “Stories,” Maureen reminded us “are first personal, then they become public, and then collective, and lastly, they become political.” There is a connecting thread: we help the individual and what we learn supports improvement for others. A compelling patient story helps grab attention today and builds the will for change. Our patient encounters help us understand the situation (patient, disease and environment) and devise better solutions. Data help us make the case to move change through the system. Quality improvement, at its core, is applying reliable new knowledge (science-based evidence) with a goal of better outcomes.

On the plane returning to Massachusetts, I sat in my seat tired but full of energy. Charlie Homer, MD, MPH, President of the National Initiative for Children’s Health Quality (NICHQ) and a national leader in improving the quality of healthcare for children, was on the same flight. Jane Taylor, EdD, an Improvement Advisor for IHI, was also on the flight. I was just a few rows behind them. It occurred to me –dentistry may be behind medicine in this quality improvement work, but we are all on the same flight, headed for the same destination… better health outcomes. And, I am thinking about the stories we will have to tell.